Germain Hotels is a Canadian family business which owns and operates the Le Germain, ALT and Escad hotels across Canada. Ranked among the 50 best-managed companies in the country, the company is recognized for its exceptional hospitality philosophy and the unique style that characterizes its hotels.
Challenge
Offer Germain Hotels customers a personalized experience.
Solution
- Redefine the user path, customer interface and platform design to bridge the gap between the booking tool API and the website.
- Design a customer profile enabling each user to specify preferences, manage past and future bookings and receive exclusive promotions.
Results
Germain Hotels boasts a state-of-the-art website that optimizes the online booking process and enables the company to offer highly personalized service to its customers.
Collaboration
Our business relationship with Germain Hotels enabled us to optimize the technological infrastructure of the company's website and enhance its performance. We also supported the operation to connect the booking engine to the website.